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Data did not update or an error appeared

Check connection, account and workspace. Do not repeat a purchase entry until you know whether the first attempt was saved.

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Updated 7 September 2026

Where to find it

On the website: Refresh the page; account and workspace are in the menu.
On Android: Return to the section after connectivity resumes; check account and workspace in settings and More.

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The phone and website must use the same account and workspace. A connection error does not always tell you whether the server saved the entry.

Check device internet access.
Compare account email and workspace on the website and phone.
Refresh the section and check dates and filters.
After a save error, search for the amount and date before adding again.
If the problem persists, record the error, time and action and send them to support.

Offline, do not assume every action is saved and sent later. Look for confirmation in the interface.
Do not clear app data or reinstall as the first step; check sign-in and saved records first.
An empty list may mean a filter, another account or workspace rather than deleted history.

You either see updated records or have enough information to investigate the cause.

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