Spendella / Knowledge base

Cannot sign in: password, email or verification code

Choose a solution for the screen where sign-in stopped. You usually do not need a new account.

Updated 7 September 2026

Where to find it

On the website: Sign-in → Forgot password; for a second code, use the options on the verification screen.
On Android: Sign-in → password recovery or the additional-code screen.

Open the relevant section

On the websiteEnter your account email in the recovery form. Check the address before sending.Enter your account email in the recovery form. Check the address before sending.

Before you start

Check your email address first. An external sign-in service and a Spendella password can be different login methods. Recover the account that contains your records.

What to do

For a forgotten password, choose recovery on the sign-in screen and enter the account email.
Open the email and set a new password as instructed. If requested several times, use the latest message.
If the password was accepted but a code is requested, check whether it must come from email or an authenticator.
If the main method is unavailable, use an offered alternative or a saved recovery code.
If no method is available, contact support and explain exactly what access you lost.

If something goes wrong

No email: check spam, the address and when resend becomes available.
Expired code: request a fresh one when allowed. Do not guess random codes.
Resetting a password does not disable two-factor authentication. Never send secret keys or recovery codes to others.