Fix a failed import or duplicated transactions

Import has several stages. Uploading a file does not mean every row has been added. The status screen and preview show where the process stopped.

1. Open Import and read the current status.
2. If processing continues, wait. If an error appears, keep its wording.
3. Compare the file format with the supported list on screen. A photo of a table is different from a spreadsheet file.
4. If the result is ready, review selected rows and confirm if required.
5. For suspected duplicates, compare both entries’ account, date and amount in Transactions. Delete only a genuinely repeated entry.

• Equal amounts are not necessarily duplicates; they can be separate real purchases.
• After uploading again, check Transactions before starting a third import.
• Give support the format, upload time and error. A full statement with account details is usually unnecessary for the first message.